Return Policy

 Pawfect Find Pet Store

At Pawfect Find Pet Store, customer satisfaction is important to us. If you’re not completely satisfied with your purchase, we’re here to help.

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1. Returns Eligibility

We accept returns under the following conditions:

• Items must be unused, unworn, and in original packaging

• Return requests must be made within 7 days of delivery

• Proof of purchase is required

Note: For hygiene and safety reasons, certain items such as pet grooming tools, feeders, or medication-related products may not be eligible for return unless they arrive damaged or defective.

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2. Non-Returnable Items

The following items cannot be returned:

• Used or damaged products not due to our error

• Clearance or sale items

• Personalized or custom-made products

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3. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 84 hours of delivery with photos or videos of the issue. We will arrange a replacement or refund at no additional cost.

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4. Refunds

Once your return is received and inspected:

• Approved refunds will be processed to your original payment method

• Refunds may take 5–10 business days to appear, depending on your payment provider

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5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• Shipping fees are non-refundable

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6. How to Start a Return

To request a return, please contact us at:
Email: gaxzana@gmail.com

Include your order number and reason for return.

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7. Policy Updates

We reserve the right to update this Return Policy at any time. Changes will be posted on this page.